Do you take walk-ins?
We are happy to take walk-ins if we have a stylist available. It is recommended to make an appointment. Don’t hesitate to call and ask about a same-day appointment. If we are all booked for the day, we will be happy to add your name to a cancelation list, in case an appointment time should open. Appointments can be booked online down to an hour before the appointment time.
When I’m booking online, how do I know what service to pick?
If you’re ever unsure about what service to book, please call us and one of our knowledgeable front desk coordinators will help you. Feel free to schedule a consultation if you’d like more information about what we can do for you, or if you’d like a price quote. When a corrective color is needed, we require a free consultation first. You need a corrective color if you are going more than three shades lighter or darker, and possibly if your hair is previously colored.
What is the process for silver, platinum or pastel hair?
In order to achieve silver, platinum, or pastel shades, your hair must be lifted to the palest blonde, a level 9 or 10, prior to the application of a silver or pastel color. If you are a natural blonde with no color history at all, this can be possible in one session. If you have any color in your hair or naturally have darker hair, this can take multiple lightening session, whether you want platinum, silver or pastel hair in balayage pieces or all over. If you’re a new or existing client with dreams of silver, platinum, or pastel hair, please call us to set up a consultation.
How do I book my wedding services at New Vintage?
Please book all wedding services by calling the salon, unless you are only booking one service for one person. We will be able to assist you in coordinating all the appointments.
Do you require a credit card number to reserve an appointment?
We require a valid credit card number to reserve all appointments over one hour in duration, or any appointment booked online. Please have your card ready when calling or making an appointment online. If your appointment is not canceled twenty-four hours in advance, you may be charged half the cost of your booked service.
What if I need to cancel my appointment?
Please call the salon to cancel or reschedule your appointment at least twenty-four hours in advance. If you cancel your appointment with less than twenty-four hours notice, miss your appointment, or arrive more than fifteen minutes late for your appointment, we reserve the right to charge you for half of the price of the service booked.
Will you remind me of my appointment?
Yes! Our booking system automatically sends texts and emails when the appointment is booked and two days before the appointment. Please make sure these match the time recorded in your calendar. Please provide a valid cell phone number and email address when booking your appointment.
Can I bring my child to my appointment?
If your child is under twelve, we require another adult, besides you, to be present during your appointment to care for them. We don’t have enough staff to watch children, and we can not ensure their safety. There are many hot tools, liquids, chemicals, pieces of equipment, and sharp objects that may be within reach. We also do not want to compromise the relaxation of our guests. Thank you so much for your understanding.
What is included in my haircut service?
All haircuts include a shampoo and blow-dry, as well as one complimentary bang trim or neck trim between appointments. Curling or flat-iron styling may be included at the stylist’s discretion.
What should I wear to my appointment?
Please dress comfortably. At this time, we do not have smocks or robes to change into. We will drape you properly, and make every effort to keep color and product off of your clothing, but accidents can happen. Please don’t wear anything too precious.
How should I arrive for my styling appointment?
If you’re coming to have your hair styled only, please arrive with clean, dry hair (unless you’re booked for a blowout and style).
What if I’m late for my appointment?
If you’re running late for your appointment, please call the salon. If you’re late for your appointment, it’s at the stylist’s discretion how much of your service can be completed. If you arrive more than fifteen minutes late, you may be required to reschedule your appointment and be charged for half of your booked service.
Where can I park when I come to New Vintage?
We rely on street parking, which is free in our neighborhood. Please allow extra time to find parking, especially in the evenings. Spots with no time limits can usually be found in the neighborhoods on each side of North Mississippi.
Should I bring pictures of my desired hairstyle to my appointment?
Yes! It’s always helpful to see pictures of your hair goals. Our stylists will discuss with you what is attainable at the current and future appointments, and how the pictured style might work with your hair type. Pictures of hairstyles you DON’T want are also helpful.
What forms of payment do you accept?
We accept cash and all major credit cards.
Should I tip my stylist?
Gratuity is appreciated, but not required. Cash tips are preferred.
What if I have a service at New Vintage and I’m not happy with my hair?
Please call and tell us! We are very committed to client satisfaction and we will make every effort to make you happy. Please call within ten days of your service, and we will try to get you in as soon as possible with the same stylist or another stylist at no charge to you. The exception to this is if you are undergoing a color correction or are working toward an end goal that takes more than one process, which should be explained to you by your stylist. If you have any other concerns about your experience at New Vintage, please call or email us and let us know. We would love the chance to make every service at New Vintage a comfortable, productive, and happy one.
What is your return policy?
Unused items in their original packaging may be exchanged only, within fourteen days of purchase, with a receipt. We are a small business, and unfortunately can’t afford to take back items that are not sellable.
Do you sell gift certificates?
Yes we do! Gift certificates can be purchased in any amount, and can be used for products or services. Please let us know if we can accommodate you by sending, emailing, or reserving a gift certificate for someone special.